Terms of sale

Version of 16 October 2026. For business customers only.

This English version is provided for convenience. In case of discrepancy, the French version prevails. Read the French version.

For businesses established in France.

1. Parties and scope

These terms govern the BoostImpact service (the “Service”) provided by Girlden LTD, a private limited company under English law, registered in England and Wales under number 14837617, registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (the “Supplier”), which operates the trading name BoostImpact.

The Service is sold exclusively to businesses that purchase it for the needs of their trade (the “Client”). By accepting these terms, the Client declares that it is acting for business purposes. The Service is not offered to consumers.

2. Contract documents

The contract consists, in decreasing order of priority, of: the personal data processing agreement, these terms, and the onboarding form completed by the Client (chosen plan, chosen accounts, delegation mode in Premium, business information). The Client accepts them by ticking the box provided before sending its onboarding form. The accepted version and its date are kept.

3. The plans and their caps

Three plans are offered: Essential, Standard and Premium. The content of each is the one shown on the Service's presentation page:

For businesses established in France.

Original content. The cap is counted in pieces of original content per month, never per week. A piece of original content is one subject: it is published on each of the chosen accounts and repeated on the Client's Google Business Profile. For example, 8 pieces of content = 8 subjects, each published on each chosen account. In Premium, the 16 pieces of content include 4 short videos. A video or a story never appears on the Google Business Profile. In Essential, the 2 pieces of content are posts (updates) on the Google Business Profile.

Chosen accounts. In Standard and Premium, the social accounts are chosen by the Client at set-up, according to its trade, from Instagram, Facebook and TikTok, and recorded on its onboarding form. The Service only produces and publishes for those accounts and for the Google Business Profile. The Client may change them by email; the change applies to subsequent content. Essential includes no social media and no video; Standard no edited video.

Short videos (Premium). Edited from the Client's clips or photos (cuts, subtitles, branding, formats adapted to each network), 60 seconds at most. A filming guide is provided in the Client's area. Music is added from the networks' approved libraries when possible; no particular track or music is guaranteed. A video re-edited at the Client's request still counts as one video towards the cap.

Revisions. In Premium, one revision per piece of content is included; any further revision is quoted separately. The Premium monthly call lasts 30 minutes, remotely, with a member of the team.

Included at set-up. In all plans: QR and NFC review cards and the business's Apple Maps listing (Apple Business Connect). In Standard and Premium: optimisation of the chosen Instagram and Facebook profiles. On-site filming is not included in any plan: it is a separate service, quoted on request.

Caps are counted per calendar month, Paris time. Anything not used in the month is not carried over. A request for post ideas counts as one piece of content; a review video counts as one video. Once the cap is reached, photos uploaded stay in the client area but produce no further content until the following month. The Supplier may then offer the higher plan; nothing changes without the Client's written agreement.

A business subscribed to a plan that is no longer offered keeps its plan and its caps, on the same terms, for as long as its subscription runs.

4. Prices

Prices are stated in euros, excluding VAT, per month and per business (one Google listing). They are those shown on the presentation page on the date of acceptance. No discount is applied.

Monthly payment or 6 months in advance. The subscription is paid every month. The Client may also pay 6 months in advance: it pays 5 times the monthly price (€395 excl. VAT for Essential, €950 excl. VAT for Standard, €1,950 excl. VAT for Premium) and receives 6 months of Service, i.e. one month free; the free month is the sixth. Payment in advance renews for further 6-month periods until cancelled.

A one-off set-up fee of 190 euros excluding VAT (in-depth audit, listing optimisation, set-up of the chosen social networks, review cards) is charged once, with the first payment, for the Standard and Premium plans. No set-up fee is charged for the Essential plan. The set-up fee is waived for any subscription taken out up to and including 30 November 2026; the subscription date is the date these terms are accepted.

The Supplier may change its prices. It informs the Client by email at least 30 days in advance; a Client who refuses the new price may cancel at no cost before it takes effect.

5. VAT

The Supplier is established in the United Kingdom, outside the European Union. The Service is a supply of services to a taxable person established in France: it is deemed to take place in France (article 259, 1° of the French General Tax Code; article 44 of Directive 2006/112/EC) and French VAT is payable by the Client, as the recipient, under the reverse-charge mechanism (article 283, 2 of the French General Tax Code, deriving from article 196 of Directive 2006/112/EC). Invoices are therefore issued excluding VAT and bear the mention “Autoliquidation” (reverse charge).

The Client provides its SIREN number and, if it has one, its VAT identification number. It declares the VAT due on these invoices under its own scheme; the Supplier does not collect it. A Client that falls under the VAT franchise scheme (franchise en base) checks the treatment that applies to it with its adviser.

Supplier's VAT number: Not registered for VAT (supplier not established in France; reverse charge applied by the Client).

6. Invoicing and payment

The subscription is invoiced every month, for the current month, or every 6 months for payment in advance. Invoicing of the first month (in full or pro rata from the opening of the Client's client area): in full; the subscription then runs from date to date, each month. The invoice is sent by email and is payable on receipt. Payment method: bank card or SEPA Direct Debit, via Stripe.

In the event of late payment, the following are automatically due, without any reminder: late-payment penalties at a rate equal to the European Central Bank's most recent refinancing rate plus 10 percentage points, and the fixed compensation of 40 euros for recovery costs owed by any business. If a reminder remains unpaid for 15 days, the Supplier may suspend the Service until payment; it notifies the Client by email.

7. Term, no minimum commitment, termination

The subscription is monthly with no minimum term. It renews each month until cancelled.

The Client may cancel at any time, at no cost and without giving a reason, by email to info@boostimpact.agency or by replying to an email from the Service. Cancellation takes effect at the end of the current month, already invoiced; no further month is due.

Cancelling a 6-month advance payment. It takes effect at the end of the current month. Months not yet started are refunded at the normal monthly price, the free month never being refunded. Calculation rule: amount refunded = amount paid − (number of months started × monthly price), never less than zero. Example: a Standard plan paid €950 excl. VAT and cancelled during the 3^rd month: 950 − 3 × 190 = €380 excl. VAT refunded (the 4^th and 5^th months); cancelled during the 5^th or 6^th month: nothing is refunded. An Essential plan paid €395 excl. VAT and cancelled during the 2^nd month: 395 − 2 × 79 = €237 excl. VAT refunded. The refund is made to the payment method used, within 30 days.

The Supplier may terminate with 30 days' notice. It may terminate without notice if the Client asks it to produce fake reviews, to filter the customers who are asked for reviews, to set its staff a number of reviews to obtain, to publish unlawful content, or if the Client fails to pay after the suspension provided for in section 6.

At the end of the contract, the Supplier stops any scheduled publication not yet sent, sends no further email on the Client's behalf and stops using its access. The Client removes the access it granted (manager of the Google listing, connected networks). What happens to the data follows the data processing agreement.

8. Onboarding, the Client's obligations and the publishing rule

The Client:

• grants the Supplier manager access to its Google listing and connects the chosen accounts to the scheduling tool indicated; no password is requested or accepted;
• is the owner or authorised manager of the Google listing and of the social media accounts it entrusts;
• guarantees that the information on its onboarding form and in its client area is accurate and up to date (opening hours, services, prices, claims such as “home-made” or “organic”): content is based on the information it has approved, and no commercial claim (price, offer, allergens) is published without its consent;
• holds the rights to the photos and videos it uploads, including the consent of identifiable people who appear in them (face or voice), staff and customers alike, to appear in content published on its business's accounts;
• only imports, for a review request, genuine customers of its business who have agreed to receive that email, and can prove it; it confirms this consent at each import;
• displays, if it wishes, the review cards provided by the Supplier;
• remains responsible for the activity of its business and for what it approves.

Publishing rule. Essential and Standard: nothing is published without the Client's approval, except, in Standard, replies to 4- and 5-star reviews, published automatically under the rules approved by the Client at set-up. The Client approves, edits or declines what is submitted to it; without a reply, nothing is published and it receives reminders. Premium: the Client chooses and signs delegation mode at set-up; its approval becomes optional for routine content: content submitted and left without a reply 48 hours after it was sent is deemed approved, then scheduled and published. The Client may decline it before then, and leave delegation mode by email. In all plans, a sensitive review is never published automatically (section 9).

9. Reviews: rules applied

• No fake reviews. The Supplier never writes a review, neither for the Client nor against a competitor, and refuses any request to do so.
• No filtering. Reviews are requested from all customers, with no selection based on their satisfaction; the review page is the same whatever the rating and the link to Google is always shown, including when the customer chooses to write privately. No benefit is granted in exchange for a review. Neither the Supplier nor the Client sets the business's staff a number of reviews to obtain, and no customer is pressed to leave a review on the premises. These rules follow Google's rules for contributions to Google Maps.
• Sensitive review. A review whose content concerns health, an accident, a serious accusation or a threat, whatever its rating, is never handled or published automatically: a person at the Supplier takes it on. In Essential and Standard, that person proposes the reply to the Client and only publishes it with its consent; in Premium, that person replies and consults the Client when needed.
• Replies to reviews. Essential: each reply is prepared and proposed to the Client, published after its approval. Standard: replies to 4- and 5-star reviews are published without prior approval, under the rules approved at set-up; replies to 1- to 3-star reviews are proposed to the Client, who approves, edits or declines them, with reminders 4 hours and then 24 hours after the proposal. Premium: replies to 4- and 5-star reviews are published in the same way; 1- to 3-star reviews are handled by the Supplier's team as soon as they arrive.
• Each review request email states that it is sent on the Client's behalf and carries an unsubscribe link, honoured for all subsequent requests.

10. Guarantee on response times

The Supplier guarantees three response times:

• the Client's Google Business Profile is optimised within 7 days;
• in Standard and Premium, the first piece of content is proposed to the Client within 72 hours;
• every new Google review is handled within 24 hours of arriving in the Service, which checks for new reviews every 15 minutes: the reply is published, or submitted for the Client's approval.

Times run from the date on which the Client has given the Supplier manager access to its Google listing and its first photos, whichever is later.

Compensation. If one of these times is missed, the month following the missed deadline is free for the Client: that month's subscription is not invoiced or, for a payment in advance, the paid period is extended by one month. Several deadlines missed in the same month give right to a single free month. This guarantee gives rise to no cash refund.

Exclusions. The guarantee does not apply during a suspension of the Service (section 6), a pause requested by the Client, an outage or a decision of Google or a social network that prevents action, or when the delay is caused by the Client (access withdrawn or not given, information requested and not provided). The Supplier guarantees neither the Client's rating, nor its number of reviews, audience or revenue.

11. Content and ownership

The Client remains the owner of its photos, texts and trade marks. It authorises the Supplier to use them for the term of the contract, solely to provide the Service.

The posts, captions, replies and videos produced for the Client may be used freely by the Client for its business, including after the end of the contract. Some of this content is produced with artificial intelligence tools; the Supplier does not guarantee that it can be the subject of an exclusive right. The templates, software and screens of the Service remain the property of the Supplier.

12. Liability

The Supplier undertakes to use the means necessary for the proper performance of the Service. Apart from the guarantee on response times in section 10, it guarantees no quantified result: rating, number of reviews, audience or revenue.

The Service depends on third-party platforms (Google, Meta, TikTok, the post scheduling tool). The Supplier is not responsible for their decisions (removal of a review, rejection of a post, suspension of an account), their outages, or changes to their rules or interfaces; it informs the Client and adapts the Service within a reasonable time.

The Client is responsible for what it approves and for the information it provides. The Supplier is not responsible for content published in accordance with an approval by the Client, a setting it approved or the delegation mode it chose.

Except in the case of gross negligence or wilful misconduct, the Supplier's total liability under the contract is limited to the amounts paid by the Client during the 12 months preceding the event giving rise to the claim, and does not cover indirect losses (loss of customers, reputation or revenue).

13. Personal data

The data of the Client and its contacts is processed in accordance with the privacy policy. For the data of the Client's own customers (review requests, reviews, private messages), the Supplier acts as a processor, under the data processing agreement accepted together with these terms.

14. Confidentiality

Each party keeps the other's non-public information (figures, access, unpublished content) confidential during the contract and for two years afterwards, unless required by law.

15. Force majeure

Neither party is liable for a failure caused by an event beyond its control that it could not reasonably foresee or avoid. If the impediment lasts more than one month, either party may terminate by email.

16. Changes to these terms

The Supplier may change these terms. It informs the Client of the new version by email at least 30 days before it takes effect; a Client who refuses it may cancel at no cost before that date. The version in force is dated at the top of this page.

17. Governing law and disputes

These terms are governed by French law. Any dispute relating to their formation, performance or termination falls within the jurisdiction of the competent French courts, after an attempt at amicable settlement lasting one month.

These terms are drafted in French; the French version is authoritative.